Table of Content
AI-Enhanced Web Parts for SharePoint
FAQ Web Part (Powered by Copilot)
How It Works
Authors can add the FAQ web part to any SharePoint page and upload grounding materials (Word, PowerPoint, PDFs, Loop, transcripts, etc.). Copilot generates question-and-answer pairs based on that content.
You can choose a context (like Event, Policy, Product, or Other) and optionally provide a descriptive prompt to guide the tone or focus. Copilot then generates FAQs aligned to best practices and organizational language.
Use Case Examples
| Context | Examples |
|---|---|
| Event | Recaps, speaker info, schedules, logistical Q&As for conferences or training |
| Product | Launch details, user guides, feature breakdowns, troubleshooting |
| Policy | HR procedures, IT self-service guidance, or compliance support |
Human-in-the-Loop Refinement
You’re not locked into AI output—edit, regenerate, reorder, or manually tweak content at every stage.
Feedback Built-In
End users can rate responses or leave comments, providing signals that improve future outputs over time.
Agent Link Web Part: Launch Conversational Help
The Agent link web part offers another layer of intelligent support. Rather than displaying static answers, this web part provides a launch point for conversational AI agents trained on your site’s content. When users click the button or link, they’re brought into a Copilot-powered chat experience where they can ask questions in natural language.
Key Scenarios
| Scenario | Example |
|---|---|
| Support | “Chat with Copilot” button on an IT help desk page |
| Product | Let users navigate complex product docs through conversation |
| Internal Comms | Enable chat-based onboarding for new employees |
Why Use It?
- Creates a dynamic, personalized support experience
- Reduces pressure on support teams
- Encourages content exploration in an intuitive way
Note: The agent experience must be preconfigured in Microsoft Copilot Studio, and your organization must be licensed for Microsoft 365 Copilot.
Comparing the Two: FAQ vs. Agent Link
| Feature | FAQ Web Part | Agent Link Web Part |
|---|---|---|
| Purpose | Display structured Q&A content | Launch a live AI-powered conversation |
| Driven By | Uploaded grounding materials | Site-wide content, metadata, and agent settings |
| User Experience | Static reading | Dynamic querying |
| Best For | Common questions, policies, product info | Open-ended queries, deeper discovery |
Licensing & Availability
Copilot License Requirements
| Role | FAQ Web Part | Agent Link Web Part |
|---|---|---|
| Viewers | No Copilot license needed to view published FAQs | Requires Microsoft 365 Copilot license or org with PAYG metering to access the agent |
| Authors / Editors | Microsoft 365 Copilot license required to create or edit FAQ content | Microsoft 365 Copilot license required to create/configure agent via Copilot Studio |
| Copilot Studio Access | Not applicable | Required to build and manage the agent’s logic, grounding, and behavior |
Availability Timeline (FAQ Web Part)
- Rolling out in Public Preview globally and in GCC starting late June 2025
- Full rollout expected by end of July 2025
Roadmap & Community Feedback (FAQ Web Part)
Planned Enhancements
- Support for SharePoint pages as grounding sources for FAQs
- Ability to skip categories when creating short FAQ lists
- More layout flexibility for displaying FAQ content
Community Requests
- Option to use the FAQ web part without Copilot (manual mode)
- Easier visibility into rollout status (e.g., via PowerShell)
- Broader access options—allowing more users to view or contribute even without Copilot licenses
Final Thoughts
AI is no longer an add-on in SharePoint—it’s becoming part of how we build smarter intranets. With tools like the FAQ web part and Agent link web part, content creators can scale knowledge delivery, streamline support, and boost discoverability across the org.
Whether you’re building a help center, launching a new product, or streamlining internal communications, these new AI-powered components offer flexible, future-ready solutions.
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