Microsoft Teams Enterprise Voice

Go beyond the desktop phone and turn your Teams-compatible devices into a complete comms package.

With Microsoft Teams Voice, Teams becomes your all-in-one comms solution, providing full telephony service from any device anywhere-on top of your usual Teams benefits.

Microsoft Teams Voice Transparent - Impactory

Direct routing


Easy management

Manage Your Cloud Calling

Seasoned experts

Top Microsoft Partner

Receive calls

Anyone, Anywhere


We know how Microsoft Voice works!

No matter whether you need initial information, have strategic questions, or want to plan and implement Microsoft Teams Voice in a specific project: Our experts know what to do!

Our team can analyze your communication needs and propose a solution that aligns with your business objectives, enhancing scalability, versatility, and overall cost-effectiveness.

Our cybersecurity experts are here to ensure your communication data remains secure against threats, safeguarding your business’s sensitive information and maintaining privacy.

We can guide you in adhering to industry-specific regulations related to the use and storage of data, helping you avoid potential penalties while maintaining your service’s integrity.

We’re here to help you navigate through potential limitations that may arise from your provider, ensuring your communication solution scales with your expanding business needs.

Our dedicated support team can provide prompt assistance for any technical issues you encounter, keeping your business operations running smoothly and efficiently.

We provide comprehensive training and ongoing support to ensure smooth adoption of the new system, maintaining productivity levels within your business.


Your reliable solution provider and performance partner

We offer a wide range of consultancy services for the planning, introduction, and implementation of SharePoint, Microsoft 365, and hybrid applications.


Years of market experience


Projects realized


Brilliant ideas


Modernize Your Phone System with Teams Voice Cloud Calling

A high percentage of the workforce now operates remotely. While this might seem like a straightforward adjustment for some knowledge workers, it’s not as simple for everyone else. What does the move to remote work mean for the switchboard, your helpdesk, or call flow while still being anchored to physical locations and old-school telephone systems? The answer is Microsoft Teams Voice cloud calling.

True Mobility

Switching to a modern cloud calling solution like Microsoft Teams means your helpdesk employees can untether themselves from their desks and handset phones, enabling you to create a truly mobile digital call center. While this feature was “nice to have” before the pandemic, it has since become rather necessary. Furthermore, users aren't constrained from using any one device. With Teams, they can make and receive calls from their laptops in their lounge or from their smartphones or tablets if they're out in the yard. That means they're always available-even on the go.
This approach solves the issue of maintaining business continuity when employees can't access on-premises telephony systems and provides flexibility in an “anywhere, anytime” work arrangement. But the benefits of cloud-calling go beyond overcoming our current challenges.
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Real Cost Savings

Because Teams telephony is offered on a ”Software as a Service” (SaaS) basis, you can provide it to those staff members who need it without paying for those who don't. It's much easier to “rightsize” Teams than the telephony solutions of the past. Just invest in the licenses you need and scale that investment up or down as demand requires, e.g., when team members join or leave. In the past, that would have meant empty desks, unused lines still being paid for, and all the other hassles and expenses of maintaining an on-premises PBX. Thanks to SaaS, this is no longer the case.
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OK, but why Microsoft Teams?

If your business uses Microsoft 365, there's a good chance you are already using Teams or at least have it available in your current subscription. So, rather than bring another third-party platform into the mix, which adds cost, training, and other complications, it makes sense to use Teams for telephony, too.
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Seamless Integration

Since Teams Voice calling is also integrated with the rest of your Microsoft technology infrastructure, there's no time wasted juggling multiple apps and switching between them. Teams delivers truly unified communications all using one app from one provider. Crucially, this also means you can maintain one database of internal and external contacts consistent across your Microsoft collaboration technology while integrating seamlessly with your CRM of choice. It makes life easier for call center agents and IT network managers alike.
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Simple but Smart Telephony

Teams Voice cloud calling makes everything simple, and with a host of AI-powered functionality that makes remote meetings smarter and smoother, it's getting better and better. For example, Teams can now auto-generate live captions during a call or meeting, which you can refer to afterward, along with the audio/video recording saved on Microsoft Stream. It can now even transcribe the contents of an incoming voicemail, giving you an at-a-glance summary instead of having to re-listen every time you want to refresh your memory. This feature saves a lot of time for everyone involved, and it's just one of the fantastic additions Microsoft has made this year.
This ability to recognize what's being said in calls or meetings makes Teams a solution that promotes accessibility and inclusion. It ensures everyone can keep up and participate fully, regardless of their level of hearing, internet connection quality, or proficiency in spoken language. This kind of functionality is constantly increasing and improving, at no extra cost, automatically updated as part of Microsoft's drive to make Teams all it can be.

Learn More About Microsoft Teams Voice Cloud Calling

At Impactory, our experts go into greater detail about why Teams is the perfect cloud-calling solution for businesses everywhere. They even look at more advanced routing functionality and give hands-on demonstrations showing how it works and how easy it is to achieve first-class telephony.
Do you want to discuss how your business can start with cloud calling in Teams? Get in touch with Impactory, and we'll be glad to help. Alternatively, you can request a free trial and test-drive Teams Voice cloud calling for yourself.


What our customers say


Our consulting services build the foundation for lasting, frictionless processes.


At the start of the project, we will work with you to prepare a comprehensive analysis, listing your requirements, which we examine in terms of potential and feasibility. In this way, we ensure that the project scope does not get out of hand and that you receive all the functionalities that support your business processes the most. We then plan the IT architecture, taking a detailed look at your departments’ processes. After all, we can only work out the best possible solution for you if we know your workflows in detail.


Once the demand analysis is finalized, we will set up your pilot in order to make the best use of Teams Voice for your business. We will show you the performance increase that the desired solution will bring to your daily work, after which we will conceptualize the individual product portfolio for you.


Teams Voice is characterized by high standardization, simplifying and stabilizing implementation. During implementation, it will be individually configured to meet your requirements so that you receive a customized solution. In this phase, joint permanent reviews and continuous target-actual comparisons ensure that the project remains strictly within the previously defined framework.


Go live

The big moment: you go live! In this critical phase, we will assist you very closely. Before activation, we repeatedly test all call types in realistic test scenarios to confirm the software runs smoothly right from the start. Training also ensures you will profit from the system in the best possible way. If desired, we can also take care of your marketing communications.



Starting from the beginning of our cooperation, you can rely on our sustainable support because we assist you personally, directly, and competently in every project phase. Whether there is a minor problem at one point or a more complex issue, we will always be there to help you quickly. We will also keep you up to date with regular modifications.


Do you know us?

You have probably heard of Impactory before, as we are present at many trade fairs and events. Our experts are sought-after speakers and moderators at all kinds of IT events.

How can we help?

Would you like to learn more about our services or request a project? We are happy to answer any request. Just tell us who you are and what we can help you with. We will contact you as soon as possible.


    While not a perfect fit for everyone, Teams Voice can be a revolutionary replacement for your current phone system. Your team members will love how simple it is and the ability to interact in the same interface they work in all day long. We have helped many clients transition to Teams Voice and would love to help you.Reach out if you would like help figuring out if it’s the right solution for you and when you are ready to get started!

    You could do some QoS (Quality of Service) on your corporate network, but Teams does have built-in quality controls that notify users when it detects poor quality.

    We haven’t seen any significant outages since clients transferred to Microsoft 365 Business Voice. With Skype for Business, Microsoft has been offering telephony for years, building Microsoft Teams Voice on a newer service iteration. It’s a very reliable, robust platform and is something that Microsoft is continuing to invest a lot of money into. It is ranked highly among cloud-based phone systems, and Microsoft is considered a leader in the UCaaS (Unified Communications as a Service) space.

    Yes, you can upload your own hold music and specify that at a system-wide level or based on specific queues. For example, if you want to play a promotional message or things like advertising, you could do that and customize normal music on hold.

    Yes, you can use queues, group call pickup, or shared line appearances with Teams Voice.

    Users must have a supported Microsoft Subscription to add Microsoft 365 Business Voice, these include:

    • Microsoft 365 Business Basic, Standard or Premium
    • Microsoft 365 F1 or F3, Office 365 F3
    • Microsoft and Office 365 Enterprise E1, E3 or E5
    • Microsoft 365 and Office 365 Education A1, A3, or A5
    • Microsoft 365 and Office 365 Government G1, G3, or G5 (GCC only)
    • Microsoft 365 Nonprofit Business Basic, Standard, E1, E3, or E5

    We know how Microsoft 365 works!

    That's why we offer you competent help in all aspects of Microsoft 365 and support you in successfully implementing your IT projects.

    Microsoft 365 Introduction

    Our prudent Microsoft 365 integration and deployment ensure that your application will integrate quickly and cost-effectively into your business solutions and operations so that you can benefit from Microsoft 365 from the start.

    Microsoft 365 Consulting

    With our custom-tailored consulting services, you will get the most out of Microsoft 365's wide range of capabilities.

    SharePoint Consulting

    Our experts will provide you with competent in-depth support for the efficient use of SharePoint Online or On-Premises or a hybrid connection to Microsoft 365.

    Microsoft Power Platform

    We provide you with comprehensive support for the introduction and efficient setup of the Microsoft Power Platform and how you can use it to make your business processes more efficient in the long term.

    Microsoft Teams Voice

    Go beyond the desktop phone and turn your Teams-compatible devices into a complete comms package.