Microsoft Teams Enterprise Voice
Go beyond the desktop phone and turn your Teams-compatible devices into a complete comms package.
With Microsoft Teams Voice, Teams becomes your all-in-one comms solution, providing full telephony service from any device anywhere-on top of your usual Teams benefits.
DO YOU NEED SUPPORT?
We know how Microsoft Voice works!
No matter whether you need initial information, have strategic questions, or want to plan and implement Microsoft Teams Voice in a specific project: Our experts know what to do!
Our team can analyze your communication needs and propose a solution that aligns with your business objectives, enhancing scalability, versatility, and overall cost-effectiveness.
Our cybersecurity experts are here to ensure your communication data remains secure against threats, safeguarding your business’s sensitive information and maintaining privacy.
We can guide you in adhering to industry-specific regulations related to the use and storage of data, helping you avoid potential penalties while maintaining your service’s integrity.
We’re here to help you navigate through potential limitations that may arise from your provider, ensuring your communication solution scales with your expanding business needs.
Our dedicated support team can provide prompt assistance for any technical issues you encounter, keeping your business operations running smoothly and efficiently.
We provide comprehensive training and ongoing support to ensure smooth adoption of the new system, maintaining productivity levels within your business.
WHAT WE OFFER YOU
Modernize Your Phone System with Teams Voice Cloud Calling
A high percentage of the workforce now operates remotely. While this might seem like a straightforward adjustment for some knowledge workers, it’s not as simple for everyone else. What does the move to remote work mean for the switchboard, your helpdesk, or call flow while still being anchored to physical locations and old-school telephone systems? The answer is Microsoft Teams Voice cloud calling.
This approach solves the issue of maintaining business continuity when employees can't access on-premises telephony systems and provides flexibility in an “anywhere, anytime” work arrangement. But the benefits of cloud-calling go beyond overcoming our current challenges.
This ability to recognize what's being said in calls or meetings makes Teams a solution that promotes accessibility and inclusion. It ensures everyone can keep up and participate fully, regardless of their level of hearing, internet connection quality, or proficiency in spoken language. This kind of functionality is constantly increasing and improving, at no extra cost, automatically updated as part of Microsoft's drive to make Teams all it can be.
Do you want to discuss how your business can start with cloud calling in Teams? Get in touch with Impactory, and we'll be glad to help. Alternatively, you can request a free trial and test-drive Teams Voice cloud calling for yourself.
Testimonials
What our customers say
We have worked with Impactory for many years, adapting enterprise software to our business processes. All the while, the Impactory team has been a flexible and very creative asset when it comes to mapping business processes in software.
Netorium
Impactory supported us during our Office 365 implementation and is still with us today. We enjoy the straightforward and efficient cooperation, which is very valuable for us. Meanwhile, we use Teams as an integral part of our virtual teams.
Brightsolutions
We needed support in one of our international projects and Impactory was a right choice. We received great service together with a profound knowledge which we required. The company also provided necessary flexibility, so the formalities were easily handled. It is a pleasure to collaborate with their professional team.
Merck
We have been working with Impactory for several years, and their team excels in flexibility, professionalism, and creativity. Impactory is our strategic, technological partner of choice.
CSL Behring
Kliemt
Brightsolutions
Netorium
Almawatech
Merck KGaA
csl limited
VDMA
KFT Compliance 4C
Fresenius
OUR APPROACH
Our consulting services build the foundation for lasting, frictionless processes.
Planning
At the start of the project, we will work with you to prepare a comprehensive analysis, listing your requirements, which we examine in terms of potential and feasibility. In this way, we ensure that the project scope does not get out of hand and that you receive all the functionalities that support your business processes the most. We then plan the IT architecture, taking a detailed look at your departments’ processes. After all, we can only work out the best possible solution for you if we know your workflows in detail.
Pilot
Once the demand analysis is finalized, we will set up your pilot in order to make the best use of Teams Voice for your business. We will show you the performance increase that the desired solution will bring to your daily work, after which we will conceptualize the individual product portfolio for you.
Implementation
Teams Voice is characterized by high standardization, simplifying and stabilizing implementation. During implementation, it will be individually configured to meet your requirements so that you receive a customized solution. In this phase, joint permanent reviews and continuous target-actual comparisons ensure that the project remains strictly within the previously defined framework.
Go live
The big moment: you go live! In this critical phase, we will assist you very closely. Before activation, we repeatedly test all call types in realistic test scenarios to confirm the software runs smoothly right from the start. Training also ensures you will profit from the system in the best possible way. If desired, we can also take care of your marketing communications.
Support
Starting from the beginning of our cooperation, you can rely on our sustainable support because we assist you personally, directly, and competently in every project phase. Whether there is a minor problem at one point or a more complex issue, we will always be there to help you quickly. We will also keep you up to date with regular modifications.
IMPACTORY
Do you know us?
You have probably heard of Impactory before, as we are present at many trade fairs and events. Our experts are sought-after speakers and moderators at all kinds of IT events.
Shareconf
European Sharepoint
Microsoft Ignite
SPS events
Sharepoint forum 2019
European collaboration summit
How can we help?
Would you like to learn more about our services or request a project? We are happy to answer any request. Just tell us who you are and what we can help you with. We will contact you as soon as possible.
FAQ
While not a perfect fit for everyone, Teams Voice can be a revolutionary replacement for your current phone system. Your team members will love how simple it is and the ability to interact in the same interface they work in all day long. We have helped many clients transition to Teams Voice and would love to help you.Reach out if you would like help figuring out if it’s the right solution for you and when you are ready to get started!
You could do some QoS (Quality of Service) on your corporate network, but Teams does have built-in quality controls that notify users when it detects poor quality.
Yes, you can port your existing phone number to Microsoft Teams.
We haven’t seen any significant outages since clients transferred to Microsoft 365 Business Voice. With Skype for Business, Microsoft has been offering telephony for years, building Microsoft Teams Voice on a newer service iteration. It’s a very reliable, robust platform and is something that Microsoft is continuing to invest a lot of money into. It is ranked highly among cloud-based phone systems, and Microsoft is considered a leader in the UCaaS (Unified Communications as a Service) space.
Yes, you can upload your own hold music and specify that at a system-wide level or based on specific queues. For example, if you want to play a promotional message or things like advertising, you could do that and customize normal music on hold.
Yes, you can use queues, group call pickup, or shared line appearances with Teams Voice.
Users must have a supported Microsoft Subscription to add Microsoft 365 Business Voice, these include:
- Microsoft 365 Business Basic, Standard or Premium
- Microsoft 365 F1 or F3, Office 365 F3
- Microsoft and Office 365 Enterprise E1, E3 or E5
- Microsoft 365 and Office 365 Education A1, A3, or A5
- Microsoft 365 and Office 365 Government G1, G3, or G5 (GCC only)
- Microsoft 365 Nonprofit Business Basic, Standard, E1, E3, or E5
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We know how Microsoft 365 works!
That's why we offer you competent help in all aspects of Microsoft 365 and support you in successfully implementing your IT projects.