CUSTOMER AND PARTNER PORTALS
Provide your customer or partner with secure external access to your data.
Our customer and partner portal solutions allow anyone inside or outside your organization to interact with your backend data directly from their browser.
INTERACT WITH YOUR CUSTOMERS AND PARTNERS
Your data and your corporate identity—anywhere and on any device
Customer and partner portals offer internal and external users secure access to your data, be it anonymously, via commercial authentication providers like LinkedIn, Microsoft, Facebook, and Google, or enterprise providers like Azure AD B2C and Okta.
Sending or forwarding emails becomes annoying over time. Today, many companies want an interactive self-service solution allowing them to access their data—at any time and on any device. Investing in a customer or partner portal gives you the competitive advantage of no longer relying on a single person to provide product or pricing information via file or email when time is of the essence. The portal interfaces directly with your secure and highly available database. This avoids the risk of prospects contacting your competitor for a product or service because they couldn’t find what they need from you in time.
Maintaining static websites takes time, and the outcome doesn’t always meet your customers’ needs. So instead, customer and partner portals provide your company with an external website where anyone can log in anonymously or with different identities to view or change data while you retain control over access permissions.
Extranets used to be complex setups with many components requiring significant work to get them up and maintained. Responsive Design? It must be programmed. Multilingual support? Additional modules are needed. Responsive design plays a crucial role in our customer and partner portal solutions. Using a no-code portal designer, you can later create and manage website content such as web pages, sitemaps, templates, etc. Multi-language support is also available from the very beginning.
Thanks to our customer and partner portal solution, you can accomplish this in no time. In addition, you can seamlessly integrate other Microsoft services you already use, such as SharePoint, Power BI, Power Automate, Azure BLOB Storage, Azure AD B2C, and Azure Application Insights, to enhance your portal with rich content and deliver a customized offering to your clients or partners.
Perhaps you have used a customer engagement app add-on (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation) or an on-premises version of Microsoft Dynamics CRM. With Impactory’s professional development consulting, you can achieve the same functionality in our customer and partner portal solution: it leverages Microsoft’s Power Apps portals, including templates, code plugins, workflows, and more, to extend your sites and serve sophisticated use cases as needed.
WHAT WE OFFER YOU
Engaging web portal for customers and partners
With our customized solution that leverages renowned Microsoft Power Apps portals, we enable seamless and engaging interactions with your customers and partners while protecting your data.
Testimonials
What our customers say
We have worked with Impactory for many years, adapting enterprise software to our business processes. All the while, the Impactory team has been a flexible and very creative asset when it comes to mapping business processes in software.
Netorium
Impactory supported us during our Office 365 implementation and is still with us today. We enjoy the straightforward and efficient cooperation, which is very valuable for us. Meanwhile, we use Teams as an integral part of our virtual teams.
Brightsolutions
We needed support in one of our international projects and Impactory was a right choice. We received great service together with a profound knowledge which we required. The company also provided necessary flexibility, so the formalities were easily handled. It is a pleasure to collaborate with their professional team.
Merck
We have been working with Impactory for several years, and their team excels in flexibility, professionalism, and creativity. Impactory is our strategic, technological partner of choice.
CSL Behring
Kliemt
Brightsolutions
Netorium
Almawatech
Merck KGaA
csl limited
VDMA
KFT Compliance 4C
Fresenius
OUR APPROACH
Our customer and partner portal solution gives your customers and partners reliable and secure access to your data.
Strategy
We will develop a strategic roadmap for your customer or partner portal. If you already have an existing solution, such as a SharePoint extranet or Dynamics 365, we will assess the current environment to understand its features and gaps. Then, we will document and map them to features that are already available or need to be developed into a new solution.
Product Backlog
Once the strategy is outlined and the assessment is complete, we group the requirements into functional and technical categories. Then we map those requirements to the features and start prioritizing them. This becomes the product backlog that our team will deliver as part of the solution.
MVP
The Minimum Viable Product (MVP) is the first thing you’ll see and touch. This is a quick solution deployment with the essential features we’ve chosen to prioritize together. The goal of the MVP is for you to see how the solution works and provide your feedback early so that the team can pivot in another direction if needed.
Sprint Iterations
Once the direction is set with the MVP, we will start delivering features from the product backlog in weekly or bi-weekly iterations to your preference. After each sprint, you’ll have a demo, and you will know what will be delivered in the next sprint. The sprints continue until we exhaust the product backlog and you’re happy with all the features provided.
Operations
Once the solution is live, we will support you with its operations and maintenance and act as your team extension as needed. So regardless of whether there is a minor issue or a more complex challenge, we will always help you at short notice. In addition, we will make sure to inform you promptly when important updates are coming from the vendor that will impact your way of work.
IMPACTORY
Do you know us?
You have probably heard of Impactory before, as we are present at many trade fairs and events. Our experts are sought-after speakers and moderators at all kinds of IT events.
Shareconf
European Sharepoint
Microsoft Ignite
SPS events
Sharepoint forum 2019
European collaboration summit
How can we help?
Would you like to learn more about our services or request a project? We are happy to answer any request. Just tell us who you are and what we can help you with. We will contact you as soon as possible.
Our customer and partner portal solution gives your customers and partners reliable and secure access to your data.
Microsoft’s Power Platform solves all three of these challenges within an integrated Cloud-based environment. In addition, Impactory leverages the platform to implement solutions across a wide range of industries in numerous projects, from paper-based to digital orders to apps that help your field team deliver faster service. Power Platform may be the magic bullet you’ve been looking for.
Learn how Impactory can help you with Microsoft Power Platform
Learn more about Impactory’s modern intranet with Microsoft 365.
Would you also like to modernize your intranet?
We help organizations create engaging, mobile-enabled employee experiences that foster collaboration with intelligent intranet solutions based on Microsoft 365 and SharePoint Online.
FAQ
An intranet is a portal where organizations resources are made available internally for the use of employees, while an extranet is a portal used to exchange information with partners and/or customers in a secure way.
An extranet provides benefits both to your organization and to your partners/customers.
- Create an engaging way to interact with your customers and partners.
- Provide Secure external access to your data for your customers and/or partners.
- Empower anyone – either inside or outside your organization – to interact with your backend data directly from their browser.
An extranet is a portal used to exchange information with partners and/or customers in a secure way.
Depending on your preference, your customers and partners can access the portal anonymously from their browser, anywhere, on any device or through a secure industry-standard authentication protocols like protocols like SAML2, OpenId Connect and WS-Fed.
Blog
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We know how Microsoft 365 works!
That's why we offer you competent help in all aspects of Microsoft 365 and support you in successfully implementing your IT projects.